Returns

Our greatest commitment is your complete satisfaction.

If, upon receiving your product, you notice any manufacturing defect, you have a period of 30 days to request a return or exchange completely free of charge. In this case, we cover all shipping costs, both for the return and for the reshipment of a new product.

To carry out the process, you need to contact our Customer Service Center at the email tiendabotadeoro@gmail.com, where our team will give you all the necessary instructions to proceed.

Once the package is received, we will carry out an analysis to verify that the defect falls within the return criteria. If everything is in order, we will offer you:

1. The shipment of a new product at no additional cost.

2. A full refund of the amount paid for the defective product.

👉 In the case of a refund, the amount will be returned within a maximum of 7 days from the date of the request.

👉 For size exchanges or returns due to personal decision, the period is 7 days from the date of receipt of the order, and in this case we also cover the cost of returning the product.

👉 Personalized shirts (those with a name, number or patch) are not eligible for size exchanges or returns due to the customer's personal decision.